[Yanel-commits] rev 59502 - public/yanel/trunk/src/realms/yanel-website/data-repo/data/en/development/processes

Thu Jul 21 17:25:55 CEST 2011

Author: michi
Date: 2011-07-21 17:25:55 +0200 (Thu, 21 Jul 2011)
New Revision: 59502

Added:
   public/yanel/trunk/src/realms/yanel-website/data-repo/data/en/development/processes/how-to-write-tickets.html
Log:
how to write tickets added

Added: public/yanel/trunk/src/realms/yanel-website/data-repo/data/en/development/processes/how-to-write-tickets.html
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--- public/yanel/trunk/src/realms/yanel-website/data-repo/data/en/development/processes/how-to-write-tickets.html	                        (rev 0)
+++ public/yanel/trunk/src/realms/yanel-website/data-repo/data/en/development/processes/how-to-write-tickets.html	2011-07-21 15:25:55 UTC (rev 59502)
@@ -0,0 +1,34 @@
+<?xml version="1.0"?><html xmlns="http://www.w3.org/1999/xhtml">
+ <head>
+  <title>How to write tickets</title>
+  </head>
+
+  <body>
+    <h1>How to write tickets</h1>
+
+<p>
+The goal of creating a ticket is that it is being processed.
+One is tempted to write a ticket quickly saying little about the actual task or issue.
+But this is bad, because probably nobody will ever process it or even if it's processed it might not be clear if the job has actually
+been completed.
+No matter what issue tracking software one is using (Bugzilla, Trac, Pivotal, Jira or whatever), a ticket needs to be written by oneself.
+The following questions and hints will hopefully help to write tickets such that the actual tasks will be completed successfully.
+</p>
+
+<h2>General hints and questions</h2>
+<ul>
+  <li>Do not add several tasks in one ticket, but rather make for each task one ticket.</li>
+</ul>
+
+<h2>Fixing stuff</h2>
+<ul>
+  <li>Do not just describe what is currently broken ("The favicon is not displayed"), but also describe how it should work ("This particular favicon should be displayed").</li>
+</ul>
+
+<h2>Related</h2>
+<ul>
+  <li><a href="http://blog.zikula.org/blog/submitting-bug-report-tickets-that-get-results.71.html">Submitting Bug Report Tickets That Get Results</a></li>
+</ul>
+
+</body>
+</html>

